Client Best Practice Guide
By ICE Best Practice Panel
Introduction to ClientMAP
The ICE ClientMAP is a self-assessment questionnaire developed to help users challenge their own thinking and guide activities within the project to maximise their effectiveness.
Whilst it is based entirely around best practice guidance found in the ICE Guide, tools of this type do not replace the personal experience necessary to deliver major projects and nor are they a substitute for seeking sound advice from professionals.
Nevertheless, a Client-MAP assessment will compliment these activities by providing a consistent and structured appraisal of capabilities, and these can be monitored over time and between projects contributing to increased Client effectiveness and ultimately to more certainty about project success.
Ultimately self-assessments are simply a means to help structure your thinking by organising data and information. They do not seek to replace your own expert judgement. Questions should be answered with candour and based on a rational review of the situation. After all, there is only oneself to mislead!..
Users will be aware that self-assessments tend to introduce a degree of optimism and bias. To overcome this tendency users should prepare themselves and plan time to give the assessment due care and attention, as follows:
Consider that independent assessments from competent providers who know the Guide may be an option to use from time to time to provide a balanced, third party view and address the risk of internal bias.
It is assumed that the user has followed the guidance set out above in preparing for the assessment. This means that they understand the context of the question and have all the information reasonably available to them as evidence to answer the question.
Scoring involves assessing the extent to which the evidence indicates that the capability expressed in the question is materially present and effective in the project.
For each question, consider the Scoring Guidance shown below. Be fair but critical. If evidence is missing do not give the subject the benefit of the doubt as this does not assist to improve the situation, merely to mask the reality and potentially miss an opportunity.
Systematically review each of the 'aspects to consider' as set out in the question. Include additional aspects that you consider relevant. Notionally tick the aspects that are present and effective to build up your assessment.
Note that the '% effectiveness of the capability' is shown below to guide your thinking during scoring; it is not a score that appears in the final assessment report.
|Scoring categories||% effectiveness of the capability||Scoring guidance: Rate the extent to which the client capabilities in question are present in the project. Consider specific examples and review tangible evidence.|
|Effectively absent||0%||Little evidence that the capability is present or effective.|
|To a limited extent||25%||Evidence that the capability is effective to about one quarter of the potential when considering all relevant areas and activities.|
|To a moderate extent||50%||Evidence that the capability is effective to about one half of the potential when considering all relevant areas and activities.|
|To a considerable extent||75%||Evidence that the capability is effective to about three quarters of the potential when considering all relevant areas and activities.|
|Fully||100%||Evidence that the capability is effective to its full potential when considering all relevant areas and activities. Effectively best-practice.|
By ICE Best Practice Panel